Contact us

It’s easy to get in touch with 21212. We’re in the centre of Edinburgh, just a ten minute walk from Waverley Station, Princes Street and the main shopping areas, and only five minutes from the Edinburgh Playhouse.

Call:
0345 22 21212 (UK)
+44 (0)131 523 1030 (international)

Email:
reservations@21212restaurant.co.uk

Post
21212
3 Royal Terrace
Edinburgh
EH7 5AB

PR enquiries
Eleanor Allingham
Taste Communications
20 Hill Street
Edinburgh EH2 3JZ
T: 0131 2257205
E: eleanor@tastecommunications.co.uk

 

Data policy below:

“21212 collects personal information about people who come into contact with us for various reasons. This includes visitors to our website, customers, enquirers and people who may be interested in working with us. This Policy explains the types of personal information we hold and how that information is used.Please read this policy carefully. By providing personal data to us in any way, you agree to our use of your personal data in accordance with this Privacy Policy.

The type of personal data we hold

The personal data we collect from you will usually include contact details such as your name, address, telephone number and e-mail address.If you contact us through our website by using the contact form, by telephone, email or write to us, the content of that communication may also include other personal data and we may keep a copy of that correspondence on our records. For example, you might provide us with details about a celebration you are planning at 21212. From time to time, we may run prize competitions or promotions and we will also collect information from you when you enter or sign up. As well as your contact details, this may also include your birthday.If you send us information because you are interested in working for us then we usually invite you to send a CV. That information may include details of your employment and education history, salary information and other detail relevant to a job application. We will use this information to assess your application but may also retain it on our records for future reference.We might in some cases, collect information which includes sensitive personal data. This might relate to any health issue or disability if for example, you come for a job interview or visit our restaurant so that we can make reasonable adjustments. We might also ask you for information about any food allergies for example when you are dining with us.

How we collect information

We usually collect information when you contact us by e-mail or telephone. You might also provide personal information to us when you visit our restaurant and if you contact us in any other way, such as by filling our newsletter card or purchasing a gift voucher. You might provide information to us via social media.

Information you provide to us about other people

If you provide us with information about any other person, for example anyone you might want to make a booking for, you should ensure that you have consent to pass that person’s details to us and for us to use those details in accordance with this Privacy Policy (unless you are buying a gift).

How we use personal data

We hold personal information in our internal database and use it for the proper administration of our business, including to provide services, deal with payment arrangements, deal with a job application and telling you about matters relevant to our services. We might also use your details to deal with any enquiries or complaints which you may raise or if you report any problems to us and to contact you and deal with those issues as appropriate. We may also process details as necessary to administer payments.We may also, from time to time, use your personal information to send marketing information such as news, offers and promotions but will usually only do so where you have agreed to receive such information or if we are sending you information about services similar to those you may have bought from us before.If you wish to stop receiving marketing information from us, you can contact us at any time, using the contact details shown above. On any marketing we send you via email, there will be an option at the bottom of the email to opt out of this marketing and you can click to unsubscribe.If you have supplied us with any personal data to enter a competition we are running, we may make contact with you to administer any prizes.We will not pass your details to any third parties for marketing purposes other than to marketing company we work with.