It’s easy to get in touch with 21212. We’re in the centre of Edinburgh, just a ten minute walk from Waverley Station, Princes Street and the main shopping areas, and only five minutes from the Edinburgh Playhouse.
0345 22 21212 (UK)
+44 (0)131 523 1030 (international)
3 Royal Terrace
20 Hill Street
Edinburgh EH2 3JZ
T: 0131 2257205
Data policy below:
21212 collects personal information about people who come into contact with us for various reasons. This includes visitors to our website, customers, enquirers and people who may be interested in working with us. This Policy explains the types of personal information we hold and how that information is used.
The type of personal data we hold
The personal data we collect from you will usually include contact details such as your name, address, telephone number and e-mail address.
If you contact us through our website by using the contact form, by telephone, email or write to us, the content of that communication may also include other personal data and we may keep a copy of that correspondence on our records. For example, you might provide us with details about a celebration you are planning at 21212.
From time to time, we may run prize competitions or promotions and we will also collect information from you when you enter or sign up. As well as your contact details, this may also include your birthday.
If you send us information because you are interested in working for us then we usually invite you to send a CV. That information may include details of your employment and education history, salary information and other detail relevant to a job application. We will use this information to assess your application but may also retain it on our records for future reference.
We might in some cases, collect information which includes sensitive personal data. This might relate to any health issue or disability if for example, you come for a job interview or visit our restaurant so that we can make reasonable adjustments. We might also ask you for information about any food allergies for example when you are dining with us.
How we collect information
We usually collect information when you contact us by e-mail or telephone. You might also provide personal information to us when you visit our restaurant and if you contact us in any other way, such as by filling our newsletter card or purchasing a gift voucher. You might provide information to us via social media.
Information you provide to us about other people
How we use personal data
We hold personal information in our internal database and use it for the proper administration of our business, including to provide services, deal with payment arrangements, deal with a job application and telling you about matters relevant to our services. We might also use your details to deal with any enquiries or complaints which you may raise or if you report any problems to us and to contact you and deal with those issues as appropriate. We may also process details as necessary to administer payments.
We may also, from time to time, use your personal information to send marketing information such as news, offers and promotions but will usually only do so where you have agreed to receive such information or if we are sending you information about services similar to those you may have bought from us before.
If you wish to stop receiving marketing information from us, you can contact us at any time, using the contact details shown above. On any marketing we send you via email, there will be an option at the bottom of the email to opt out of this marketing and you can click to unsubscribe.
If you have supplied us with any personal data to enter a competition we are running, we may make contact with you to administer any prizes.We will not pass your details to any third parties for marketing purposes other than to marketing company we work with.
Security and standards
We take the issue of data privacy seriously. We have measures in place aimed at helping keep your data secure and we take reasonable steps to protect the confidentiality of the personal information you supply including measures to keep our servers secure. Please note however, that the transmission of information via the internet can never be guaranteed as entirely secure and therefore any transmission of data is at your own risk.
We may disclose personal information where required to do so by law, to exercise our legal rights or defend ourselves against legal claims and may share information with law enforcement authorities to investigate or prevent illegal activities being committed over our network.
We may also monitor user and network traffic for site security and use any information, including personal data to prevent any unauthorised attempts to tamper with our website or cause damage to our property. We may also disclose personal data either where you have given us explicit consent or otherwise where we may do so in accordance with applicable legislation.
You may access the personal data we may hold about you. You are entitled to a description of the data being processed and may be entitled to a copy of it. Any such requests should be made in writing and should be addressed to us.
You have the right to ensure that any inaccuracies in your personal data are corrected or removed. To help us ensure that the personal data we hold about you is accurate, please tell us of any changes by contacting us using the details below above.